Fix Experience Leak

Knot another newsletter, A weekly field note covering teardowns and tactics on Experience Strategy, CX, EX, and destination design

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Dive into our featured stories ↓

Bringing to life the Exploration Behaviours

May 12, 2025

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11 min read

Bringing to life the Exploration Behaviours

Real world example, along with how you and where to use them

How Pixar, Slack & Netflix Build Better People Products

Apr 30, 2025

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7 min read

How Pixar, Slack & Netflix Build Better People Products

Ignition Behaviours: Real world example, along with how you and where to use them

Newsletter Takeover

Apr 16, 2025

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10 min read

Newsletter Takeover

This week we have a newsletter takeover by Future State Thinking

Read all our stories ↓

Clarity Over Comfort: What Your Team Won’t Tell You (But Should)

Mar 3, 2025

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12 min read

Clarity Over Comfort: What Your Team Won’t Tell You (But Should)

and How to Fix It with TeamOS: CP Scan

5 Hidden Team Killers

Feb 24, 2025

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11 min read

5 Hidden Team Killers

Are you even effective if these 5 things are missing

The Truth About Journey Maps: Why Perfect Paths Don't Exist

Jan 31, 2025

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9 min read

The Truth About Journey Maps: Why Perfect Paths Don't Exist

Why your journey maps lie

Why a Free Popsicle Can Teach You More About Business Than an MBA

Jan 13, 2025

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11 min read

Why a Free Popsicle Can Teach You More About Business Than an MBA

How to Spot the Micro Moments That Turn Customers Into Superfans

Small Coins, Big Impact: The Airbnb Experience

Dec 30, 2024

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12 min read

Small Coins, Big Impact: The Airbnb Experience

Airbnb's standout was not just its business model; it was its intense, laser-like focus on the guest experience.

Radical Rethinks - Xmas Markets

Dec 22, 2024

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12 min read

Radical Rethinks - Xmas Markets

Designing Christmas Markets That Create Memories, Not Just Sales

Experience Crafting: 3M Model

Dec 16, 2024

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10 min read

Experience Crafting: 3M Model

PSN - People Product OS is now live 🎉

Dec 3, 2024

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2 min read

PSN - People Product OS is now live 🎉

and here's a discount for you

Cracking the Code: Jobs To Be Done in HR

Nov 25, 2024

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6 min read

Cracking the Code: Jobs To Be Done in HR

Because Nobody 'Hires' a Coffee Just for Kicks

Doomsday Prepping for OKRs

Oct 21, 2024

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10 min read

Doomsday Prepping for OKRs

Why your roll out sucks and how to fix them, moving from Theory to Practice

The Oddball debt

Sep 24, 2024

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11 min read

The Oddball debt

The Cost of Not Fitting In

High-Performing Teams Have a Secret Weapon And It’s Not What You Think

Sep 1, 2024

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9 min read

High-Performing Teams Have a Secret Weapon And It’s Not What You Think

How Overlooked Personalities Can Turn Your Team Into a Powerhouse

A weekly field note covering teardowns and tactics on Experience Strategy, CX, EX, and destination design.

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