Why Innovation Stalls After The Workshop

Here how to fix it

Employee Effort Score

Four days to replace a laptop...HR said resolved

The Great Hollowing

Do this one question audit to protect your teams from AI exposure

HR let's fix the taps!

Nobody gets promoted for fixing payroll!

Veneer Values

Why your People and Culture values never catch on

Your People Are Unsubscribing

Your people strategy is a subscription. How you find out whether anyone would actually choose it.

Your people strategy is cooked

7 Red flags of your people strategy

HR Cancel Culture: How the Old Guard Quietly Neutralises Every New CPO

Why the best Chief People Officer Fail...

Friction Factor: How Reading Customer Frustration Reveals Hidden Growth

The organisations winning right now aren't removing friction

Bringing to life the Exploration Behaviours

Real world example, along with how you and where to use them

How Pixar, Slack & Netflix Build Better People Products

Ignition Behaviours: Real world example, along with how you and where to use them

Newsletter Takeover

This week we have a newsletter takeover by Future State Thinking

The Innovative Behaviour Stack

Radical Rethink: Motorway Service Stations

Clarity Over Comfort: What Your Team Won’t Tell You (But Should)

and How to Fix It with TeamOS: CP Scan

5 Hidden Team Killers

Are you even effective if these 5 things are missing

The Truth About Journey Maps: Why Perfect Paths Don't Exist

Why your journey maps lie

Why a Free Popsicle Can Teach You More About Business Than an MBA

How to Spot the Micro Moments That Turn Customers Into Superfans

Small Coins, Big Impact: The Airbnb Experience

Airbnb's standout was not just its business model; it was its intense, laser-like focus on the guest experience.

Radical Rethinks - Xmas Markets

Designing Christmas Markets That Create Memories, Not Just Sales